תיאור
Key Responsibilities:
Lead and support call center and chat sales teams to improve performance
Analyze sales data, KPIs, and conversion metrics to drive decision-making
Develop and implement sales scripts and customer engagement strategies
Create and deliver ongoing training to enhance team effectiveness
Identify trends, gaps, and opportunities for growth and optimization
Collaborate with marketing and operations to align messaging and campaigns
דרישות
Requirements:
Fluent in Hebrew and English (spoken and written)
Strong analytical mindset with experience in data-driven decision-making
Experience managing remote or service-based sales teams (call/chat)
Proven ability to build training programs and sales processes
Excellent communication and organizational skills
Use of Zoho CRM
